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FREQUENTLY ASKED QUESTIONS

Learn more about Mediasite 8

Your Questions Answered

We’ve put together some commonly asked questions to give you more information about Mediasite 8.

 

We also have a recent webinar available to view from Matthew Doyle Olson our Director of Product Management Introducing Mediasite 8. You can view the webinar here: Introducing Mediasite 8 | Streaming video   | Mediasite

 

If you have a question that you can’t find the answer to, please use the Mediasite Customer Care portal to submit your question: Welcome to Customer Assurance (sonicfoundry.com)

General

Mediasite 8 has been completely reimagined with several new capabilities and a powerful mix of tools to support digital-first engagement in a hybrid world.  The New Mediasite 8 delivers a beautiful, intelligent experience that empowers content owners, supports automation, and emphasizes innovative capture solutions. With built in efficiencies Mediasite 8 allows users to optimize any video regardless of where the video was created.

Mediasite 8 consists of a variety of Mediasite products:

-Mediasite Video Platform (MVP) 8 – On-premises video platform software that can be deployed on your own servers.

-Mediasite Video Cloud (MVC) 8 – refers to the cloud offering of the Mediasite Video Platform.

Mediasite Recorder 8 – Software that is installed on your Mediasite Recorders.

We offer a variety of training offerings:

docs.mediasite.com – is the online resource for all of the Mediasite documentation. This is great for administrators who wish to learn about every feature in Mediasite.

learn.mediasite.com – Numerous courses are available for customers to access for free. A “What’s new in Mediasite 8” course is available to provide a high-level overview of the features available in the lasts release.

Getting Started with Mediasite 1 – Aims to provide education on how your Mediasite Administrator and Content Creators will begin to use Mediasite to create, manage, enhance and share videos with My Mediasite and Mediasite Mosaic. Please contact your Sales Representative for pricing options.

Getting Started with Mediasite 2 – Aims to provide education to teach the Mediasite Administrator to get up and running in the Management Portal quickly while giving them the skill and knowledge to effectively manage a Mediasite deployment.  Please contact your Sales Representative for pricing options.

Custom Training – Mediasite Custom Training is customized and will cover various topics based on current knowledge, integrations, and desired outcomes. While the training can be taken on it’s own, it is strongly recommended that Getting Started with Mediasite 1 & 2 be completed prior to this training. Please contact your Sales Representative for pricing options.

We have created a Mediasite 8 Readiness tool that will help you determine if you are ready for Mediasite 8.

If you still have questions about the upgrade process, please complete the form below and someone from our team will reach out to you.

Mediasite 8 removes support for Catalogs.

It is recommended that you upgrade all of your Catalogs to Channels before upgrading. If you don’t, all of your Catalogs will be converted to Channels automatically.

If code developed by Sonic Foundry, please open a Customer Care Case so that we can review your project and determine if your custom application will need to be upgraded before you can safely move to Mediasite Video Platform 8.

If you hired a developer to create your custom application, please check with your developer.

On-Premises

Limited Support for Mediasite 7.6, Recorder 7.5 end on August 31st, 2022. After that date, the software is considered Unsupported. We strongly recommend that you upgrade to Mediasite 8 before that date.

Please see the Customer Care Product Lifecycle page for the most up-to-date support schedule.

Mediasite Video Cloud

Your site will be automatically upgraded on June 25th, 2022.

The final date to upgrade to Mediasite 8 is June 25th, 2022.

If you have not requested to be upgraded to Mediasite 8 before June 25th, 2022, your site will automatically be upgraded on that date.

To request an upgrade earlier, please visit: https://support.sonicfoundry.com/hosting/upgrade to request your upgrade date.

Mediasite Video Cloud customers can request their site to be upgraded to Mediasite 8 by completing the following form in the Customer Care Portal.

Capture Solutions

To get the best experience with Mediasite 8, you should upgrade your Recorders v8.

Slightly older recorder models that can only run Recorder 7.5.6. will continue to work with Mediasite 8 for on-demand recording.

Please see KBA4143 for the full list of supported capture devices and limitations with older recorders.

No, Catch will not work with Mediasite 8. Additionally, there are no plans to release future versions of Mediasite Catch that will be compatible with Mediasite 8.

Our recommendation is to migrate to Mediasite Mosaic Pro, the latest in software capture that support scheduling Podium PC’s.

Please see KBA4143 for the full list of supported capture devices.

No, Mediasite Join Appliances and Join Cloud will not work with Mediasite 8. Please submit  a Customer Care case to request a call to discuss alternate paths for capturing Video Conferencing content.

Limited Support for Mediasite Join will expire in June of 2022.

Please see KBA4143 for the full list of supported capture devices and the Customer Care Product Lifecycle page for the most up-to-date support schedule.

No, MDR is not compatible with Mediasite 8. Additionally, support for MDR ended in June 2021.

All customers should plan to migrate to Mediasite Mosaic before they fully upgrade to Mediasite 8 to prevent any disruptions.

Please see KBA4143 for the full list of supported capture devices and the Customer Care Product Lifecycle page for the most up-to-date support schedule.

Yes, slightly older recorder models that can only run Recorder 7.5.6. will continue to work with Mediasite 8 for on-demand recording.

Please see KBA4143 for the full list of supported capture devices and limitations with older recorders.

Mediasite Recorder 8.2 introduces full interoperability with Mediasite Video Platform 7.6, as well as all versions of Mediasite Video Platform 8.  We recommend that users running a hardware model compatible with Recorder 8.2 (listed below) upgrade to the 8.2 release when possible. This will ensure that the units can fully work with both Mediasite 7.6 and are also ready for version 8 when your server is upgraded.

No, Recorder 7.5 will not support live streaming with Mediasite Video Platform 8 and MVC 8.

After your server has been upgraded to Mediasite 8, all recorders should be upgraded to software version 8.x as soon as possible to ensure full functionality.

There are two places to determine what Recorders you have registered:

  • Customer Care Portal – the Customer Care Hardware page lists all of your registered Recorders and their current support status.
  • Management Portal – Within the Mediasite Management Portal, you can view a list of all of the Recorders connected to your Mediasite instance.

Scheduling will continue to function.

After your server has been upgraded to Mediasite 8, all recorders should be upgraded to software version 8.x as soon as possible to ensure full functionality.

Yes, you will be able to launch the remote web interface of a Recorder running 7.5.x from MVP 8.0 in order to perform basic maintenance or remotely upgrade the recorders.

After upgrading your server to Mediasite 8, all Recorders should be upgraded to software version 8.x as soon as possible to ensure full functionality.

Upgrading compatible Recorders to Mediasite 8 will require the device to be “restored” with a v8 Recorder image.

During the re-image process, all existing recordings will be lost.

Please review KBA3968 for more details on this process.

During the restore process, most Recorders will power off and require them to manually powered back on.

If previously configured, remotely powering Recorders back on is supported. Please see KBA3954 for more detail on remotely power commands.

Future versions of Mediasite Monitor will be designed to work with v8 Recorders and will offer limited support with Recorders running v7.5 software.

After upgrading your server to MVP 8.0, all Recorders should be upgraded to software version 8.x as soon as possible to ensure full functionality.

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