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Why Customers Invest in
Mediasite Customer Care

Your success with Mediasite is pretty close to an obsession for us.

Our extensive team of support experts aren’t just experienced when it comes to providing you great tech support, they’re downright intense.

You can relax knowing that… but they won’t.

Paul Helping Customer

Mediasite Customer Care provides the following key services:

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Unlimited Online Support Cases and Technical Phone Support

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Emergency 24/7 Phone Support

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Mediasite New Release and Hotfix Downloads – Get the latest Mediasite updates under active Customer Care contract.

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Online Case Submission, Updates, and Status Tracking – Access your personal Customer Care Portal for easy communications and tracking.

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Recorder Advanced Exchange

If a Mediasite Recorder fails in the field, a replacement will be shipped to you overnight so that you are operational as soon as possible.

With a Mediasite Customer Care contract you get the support you need so you can breathe easy.

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