MEDIASITE CUSTOMER CARE
Why Customers Invest in
Mediasite Customer Care
Your success with Mediasite is pretty close to an obsession for us.
Our extensive team of support experts aren’t just experienced — when it comes to providing you great tech support, they’re downright intense.
You can relax knowing that… but they won’t.
Mediasite Customer Care provides the following key services:
Unlimited Online Support Cases and Technical Phone Support
Emergency 24/7 Phone Support
Mediasite New Release and Hotfix Downloads – Get the latest Mediasite updates under active Customer Care contract.
Online Case Submission, Updates, and Status Tracking – Access your personal Customer Care Portal for easy communications and tracking.
Recorder Advanced Exchange –
If a Mediasite Recorder fails in the field, a replacement will be shipped to you overnight so that you are operational as soon as possible.