Medical Center Leeuwarden

Challenge

Medical Center Leeuwarden (MCL) is a large and specialized teaching hospital in the province of Friesland in the Netherlands. It is part of a select group of hospitals in the country that provides clinical care and educational training programs.

The center’s workforce is geographically dispersed. To ensure that everyone is on the same page, there was a need for the effective communication and delivery of instructional videos despite time and distance.

This was especially important in the fall of 2015 when employees had to learn how to use MCL’s new electronic health records system.

Solution

MCL created an MCL Academy staff training program using My Mediasite Desktop Recorder to create, deliver and manage those instructional videos.

The center’s training staff can create, upload, edit, share and manage videos that guide users through the medical center’s electronic health records system. Videos range in topics such as how to look up a patient in the system to ordering medical tests like blood work and x-rays, and are available to review anytime, anywhere.

Videos are managed in Mediasite Video Cloud, a reliable and simple-to-use platform for video streaming and content management.

“The standard training e-learnings that were provided with our new health records system were all in English, which was making it more difficult than it had to be for our healthcare professionals. The video clips we can create with My Mediasite are all in Dutch, which makes it much easier and more productive for our staff. Plus, it is more cost-effective to create our own videos using Mediasite,” said Dian Webbink, leading e-learning project consultant, MCL.

“Mediasite is very easy to use, and the videos are just a click away whenever they’re needed. We are happy that Mediasite is compatible with our learning management system so we can fully integrate videos in our curriculum,” she said.

Results

In October of 2016, MCL passed a coveted certification by the Accreditation Commission of Top Clinical Teaching Hospitals. This is an extensive audit MCL goes through every few years, and this time MCL received praise for its innovative new video training program.

“One of our shining stars during the audit was our learning management system where we manage all the Mediasite content. The auditors told us that the way we provide e-learning for our staff is excellent innovation,” Webbink said.

“We’re looking forward to using Mediasite for our other projects, such as creating video introductions for new staff and continuing medical education for our doctors to keep up with their class requirements,” Webbink said. “Some of our doctors also want coaching on the job, so using Mediasite to record how they communicate with their patients allows them to go back and review their performance and find ways they can improve.”

Webbink and her team are embracing digital learning in all forms and are even starting to use gamification in their training.

“We use a lot of different digital tools to make the learning as attractive and effective as it can be for our staff,” Webbink said.

As part of the training on the new health management system, they use a simple tool called Let’s Get Wiser through Sonic Foundry partner MadLogic in the Netherlands. They put screenshots of Mediasite content into the game, and viewers must answer questions about the content to advance.

“If someone can make e-learning,” she said. “It’s easy to incorporate gamification like this.”